Question 1

Why does my Gift Card balance say $0?

Accepted Answer

It seems like you've made the most of your Giftano  Card credits! Head over to the "My Gifts" tab where you can view all the gifts you have previously selected to exchange your Giftano Credits for.

Question 2

Do I need to create an account to use my Giftano Card?

Accepted Answer

No, the Giftano Card can be used to redeem selected gift(s) without a user account. However, we highly recommend creating a user account to make it easier to access this dashboard and your gifts at a later time.

Question 3

Does Giftano deliver gift cards outside of Singapore?

Accepted Answer

Yes, we do offer gift cards in other countries as well. As for physical products, they can only be delivered in Singapore at this time.&nbsp

Question 4

How do I top-up funds for my Giftano Card?

Accepted Answer

If the gift you'd like to redeem is of a higher value than the balance in your Giftano Card, you may top-up the difference by topping up funds to your existing Giftano Card. 
To do so, you'll need to create an account. Once you have created your account, simply click the "+Credit" button in the top-right corner of your screen and choose your preferred payment method.

Question 5

How do I combine multiple Giftano Cards into my account?

Accepted Answer

1. Create an account with Giftano
2. Once that's done, simply click the "+Credit" button in the top-right corner of your screen.
3. Choose "Giftano Card" and enter the 16-digit Serial Number from the Giftano Card you want to transfer funds from, and indicate the amount to transfer.

You can find your Giftano Card's unique 16-digit Serial Number on the "Home" page of your Giftano Card

Question 6

Is there a Minimum Top-Up Amount or Expiry on My Funds?

Accepted Answer

No, there is no minimum top-up amount or expiry on the funds added into the account.

Question 7

How Do I View Past Orders and/or Pending Orders?

Accepted Answer

1. Select the "Orders" tab on the left panel of your screen. 
2. Select "Completed" to view past orders. 
3. Select "Waiting for Approval" to view pending orders.

Question 8

How Do I Proceed with a Draft Order?

Accepted Answer

1. Select the "Orders" tab on the left panel of your screen. 
2. Select "Draft/Waiting For Payment" to view your draft orders 
3. Under the "Actions" column, select the pen icon to edit your draft order. 
4. Enter your recipient list and greeting card message, and select your time for delivery. 
5. Select "Continue to Payment" to be directed to the check-out page. 
6. Choose your payment method and select the "Pay" button in the order details to proceed with your order.

Question 9

How Do I invite Another User?

Accepted Answer

1. Select the Team tab on the left  
2. Select the invite user tab on the top right 
3. Enter the email address and role  
4. Select invite user

Question 10

How to Top Up My Account?

Accepted Answer

1. Select the "+" button at the top right corner of your screen. 
2. Enter your desired amount to top up and choose your preferred payment method below. 
3. Enter your payment details and select "Top Up Now" to make a payment.  
You may do a one-time top-up into your account, or make payment for your orders on an adhoc basis.

Question 11

How to Download the Pro-forma Invoice?

Accepted Answer

1. After selecting your gift, entering your recipient list, greeting card message and selecting the time for delivery, you may proceed to the check-out page by clicking on the "Continue to Payment" button at the bottom of your gift campaign. 
2. Select the download "Pro-forma Invoice" button on the top right corner above your order details. 
3. Select "Pro-forma Invoice" to view your invoice and select "Print" to print or save your invoice for your records.

Question 12

How to Choose a Gift?

Accepted Answer

1. On the left panel of your screen, select the orange "Send Gift" button to view the full catalogue of gifts. 
2. You may sort the catalogue by brand or individual product listings by selecting "View by Brand" or "View by Gift" respectively. 
3. You may click on the green "Filter" button to restrict the selection to a specific category, recipient or price range of your gift.  
4. Once you have chosen your gift, you may select "Send Gift" on the product listing to create your gift campaign.

Question 13

How to Verify My Account?

Accepted Answer

1. Select the icon on the top-right hand corner of the screen.  
2. Click on "Company Profile" from the dropdown menu.  
3. Update your company information if needed. 
4. Select "Save" and "Request for Verification"

Question 14

How do I use my Giftano Card?

Accepted Answer

1. To redeem your Giftano Card, simply click the 'View Giftano Card' button or scan the QR code sent to your email. 
2. Click ' Proceed' after viewing your greeting card and then click the 'Get Started' button to view all available brands.
3. Browse and select your preferred brand and gift(s), and click 'Buy Gift'. The gift(s) will be added to the My Gifts page.
4. You can top-up the amount in your Giftano Card to purchase more gifts.
5. Redeem your gift and enjoy!
For more information regarding the Giftano Card, click here.

Question 15

How come some Gift Cards have different delivery options?

Accepted Answer

We work with a wide range of merchants and for some of them we are restricted to only send it by certain delivery methods.

Question 16

Giftano sounds awesome! How do I list my business on Giftano.com?

Accepted Answer

For business enquiries about listing on Giftano.com, please reach out to us at merchant@giftano.com and we will get back to you as soon as we can.

Question 17

What is Corporate and Personal Bulk Purchase?

Accepted Answer

Corporate and personal bulk purchases are for purchases of more than 20 pieces of gift cards or gift vouchers. Payment methods include: Company Invoice, Cheque, Bank Transfer, PayPal, and Cash on Delivery.

Question 18

What is a Giftano Card?

Accepted Answer

The Giftano Card is a universal gift card that enables the recipient to redeem any gift of their choice through a selection of over 1000+ gifts offered by over 250+ premium brands on the Giftano website. For more information on Giftano Card, please visit https://giftano.com/biz/giftano-gift-card.

Question 19

Do the gift cards and gift vouchers expire?

Accepted Answer

Yes, the gift cards and gift vouchers have an expiry date. The validity period of the gift cards and gift vouchers may vary from merchant to merchant. Please find the validity period of your preferred gift card or gift voucher in the Terms & Conditions before entering the check-out page.

Question 20

Can I buy Gift Cards from overseas?

Accepted Answer

Yes, you may purchase a gift card on Giftano.com even if you are overseas. However, the gift cards and gift vouchers are only redeemable in Singapore at this stage.

Question 21

Do recipients need to pay a delivery fee for the gifts in The Ultimate Gift series?

Accepted Answer

No. All gifts in The Ultimate Gift series come with free delivery! This includes the instant e-delivery of experience gifts and courier delivery of physical products. However, some merchants who deliver products via a courier may request a redelivery fee should the first delivery attempt be unsuccessful. The redelivery fee varies from merchant to merchant, and recipients are advised to contact their selected merchant directly for further inquiry should this occur.

Question 22

What is the expiry date for The Ultimate Gift series?

Accepted Answer

The Ultimate Gift series has a validity period of 6 months. The gifts offered in each of The Ultimate Gift series have a unique validity period that varies from merchant to merchant. Please check the gift's terms and conditions for more information on its exact validity period.

Question 23

How do I redeem the gift that I've chosen?

Accepted Answer

For Products
If you have selected a product, please enter your preferred delivery address for the gift to be physically delivered by mail or courier.

For Experiences
If you have selected an experience, you may head down to the merchant’s venue to enjoy your experience. Please note that some experiences may require an advanced booking and redemption guidelines may vary from merchant to merchant. Please check your gift’s terms & conditions for further instruction.

Question 24

What are your delivery charges for The Ultimate Gift series?

Accepted Answer

There are no charges for delivery by email or WhatsApp, however, there may be a service charge for premium delivery options such as delivery post or courier. The service charge for each premium delivery method varies and can be found on the 'Delivery Details' page before checking out.

Question 25

How do I know if my order for The Ultimate Gift series has been confirmed?

Accepted Answer

Upon checkout, you will receive a confirmation email to acknowledge your order details. Please be sure to check your inbox or spam folder. If you did not receive a confirmation email, do reach out to support@giftano.com.

FAQ

Why does my Gift Card balance say $0?

Do I need to create an account to use my Giftano Card?

Does Giftano deliver gift cards outside of Singapore?

How do I top-up funds for my Giftano Card?

How do I combine multiple Giftano Cards into my account?

Is there a Minimum Top-Up Amount or Expiry on My Funds?

How Do I View Past Orders and/or Pending Orders?

How Do I Proceed with a Draft Order?

How Do I invite Another User?

How to Top Up My Account?

How to Download the Pro-forma Invoice?

How to Choose a Gift?

How to Verify My Account?

How do I use my Giftano Card?

How come some Gift Cards have different delivery options?

Giftano sounds awesome! How do I list my business on Giftano.com?

What is Corporate and Personal Bulk Purchase?

What is a Giftano Card?

Do the gift cards and gift vouchers expire?

Can I buy Gift Cards from overseas?

Do recipients need to pay a delivery fee for the gifts in The Ultimate Gift series?

What is the expiry date for The Ultimate Gift series?

How do I redeem the gift that I've chosen?

What are your delivery charges for The Ultimate Gift series?

How do I know if my order for The Ultimate Gift series has been confirmed?

Create Gift

FAQ

Why does my Gift Card balance say $0?Why does my Gift Card balance say $0?

Why does my Gift Card balance say $0?

Do I need to create an account to use my Giftano Card?Do I need to create an account to use my Giftano Card?

Do I need to create an account to use my Giftano Card?

Does Giftano deliver gift cards outside of Singapore?Does Giftano deliver gift cards outside of Singapore?

Does Giftano deliver gift cards outside of Singapore?

How do I top-up funds for my Giftano Card?How do I top-up funds for my Giftano Card?

How do I top-up funds for my Giftano Card?

How do I combine multiple Giftano Cards into my account?How do I combine multiple Giftano Cards into my account?

How do I combine multiple Giftano Cards into my account?

Is there a Minimum Top-Up Amount or Expiry on My Funds?Is there a Minimum Top-Up Amount or Expiry on My Funds?

Is there a Minimum Top-Up Amount or Expiry on My Funds?

How Do I View Past Orders and/or Pending Orders?How Do I View Past Orders and/or Pending Orders?

How Do I View Past Orders and/or Pending Orders?

How Do I Proceed with a Draft Order?How Do I Proceed with a Draft Order?

How Do I Proceed with a Draft Order?

How Do I invite Another User?How Do I invite Another User?

How Do I invite Another User?

How to Top Up My Account?How to Top Up My Account?

How to Top Up My Account?

How to Download the Pro-forma Invoice?How to Download the Pro-forma Invoice?

How to Download the Pro-forma Invoice?

How to Choose a Gift?How to Choose a Gift?

How to Choose a Gift?

How to Verify My Account?How to Verify My Account?

How to Verify My Account?

How do I use my Giftano Card?How do I use my Giftano Card?

How do I use my Giftano Card?

How come some Gift Cards have different delivery options?How come some Gift Cards have different delivery options?

How come some Gift Cards have different delivery options?

Giftano sounds awesome! How do I list my business on Giftano.com?Giftano sounds awesome! How do I list my business on Giftano.com?

Giftano sounds awesome! How do I list my business on Giftano.com?

What is Corporate and Personal Bulk Purchase?What is Corporate and Personal Bulk Purchase?

What is Corporate and Personal Bulk Purchase?

What is a Giftano Card?What is a Giftano Card?

What is a Giftano Card?

Do the gift cards and gift vouchers expire?Do the gift cards and gift vouchers expire?

Do the gift cards and gift vouchers expire?

Can I buy Gift Cards from overseas?Can I buy Gift Cards from overseas?

Can I buy Gift Cards from overseas?

Do recipients need to pay a delivery fee for the gifts in The Ultimate Gift series?Do recipients need to pay a delivery fee for the gifts in The Ultimate Gift series?

Do recipients need to pay a delivery fee for the gifts in The Ultimate Gift series?

What is the expiry date for The Ultimate Gift series?What is the expiry date for The Ultimate Gift series?

What is the expiry date for The Ultimate Gift series?

How do I redeem the gift that I've chosen?How do I redeem the gift that I've chosen?

How do I redeem the gift that I've chosen?

What are your delivery charges for The Ultimate Gift series?What are your delivery charges for The Ultimate Gift series?

What are your delivery charges for The Ultimate Gift series?

How do I know if my order for The Ultimate Gift series has been confirmed?How do I know if my order for The Ultimate Gift series has been confirmed?

How do I know if my order for The Ultimate Gift series has been confirmed?